Refund policy

All sales are final. We maintain a strict no refund, exchange or return policy, except in cases where an item arrives damaged, defective, or incorrect. Change-of-mind returns, exchanges, or returns for any other reason will not be accepted.

Damaged, Defective, or Incorrect Items Please inspect your order immediately upon arrival. Refunds due to damage are only applicable within 60 days of purchase. If your item is damaged, defective, or if you received the wrong item, you must contact us within this 60-day window at calvinlion2002@yahoo.com.hk so we can evaluate the issue and arrange a solution.

Eligibility & Process for Damage Claims To be eligible for a refund due to damage:

• Your claim must be submitted within 60 days of your original purchase date.

• The item must be in its original packaging, unused, and accompanied by proof of purchase (receipt or order confirmation).

• Photos or videos showing the product's damage or defect may be required.

• Contact us at calvinlion2002@yahoo.com.hk to initiate your claim.

Refund Processing Once your damage claim is approved (and, if required, the item is received and inspected), we will refund your original form of payment. The refund will be processed automatically within 10 business days. Please allow additional time for your bank or credit card company to post the transaction. If more than 15 business days have passed since your claim was approved, please contact us at calvinlion2002@yahoo.com.hk.

If we request that the damaged item be sent back to us, we will provide a prepaid return shipping label along with instructions on where to send your package. Items sent back to us without prior authorization will be automatically rejected.